Refund & Cancellation Policy

At Fleety, we aim to provide a reliable and transparent food delivery experience. This policy explains when refunds or cancellations may be allowed.

1. Order Cancellations

You may cancel your order if the restaurant has not yet accepted or started preparing it. Once the restaurant accepts the order, cancellation may not always be possible.

2. When Refunds Are Eligible

Refunds may be provided in situations such as:

• Restaurant is unable to prepare the order.
• Item is unavailable after payment.
• Order was wrongly charged due to a technical issue.
• Delivery partner cannot complete delivery due to valid reasons.

3. When Refunds Are Not Provided

Refunds are generally not issued for:

• Customer-changing-mind after the restaurant begins preparing food.
• Incorrect address or phone number provided by the customer.
• Failure to collect the order at the time of delivery.

4. Refund Timeline

Approved refunds are usually processed within 5–7 business days. Your bank or payment provider may take additional time.

5. Contact for Refund Support

For refund or cancellation queries, reach us at:

support@fleety.co.in

+91-9886811966

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